Customers of Long Beach Water System in Wainfleet, Ontario
We are committed to providing customers with safe, reliable water service.
Check this website regularly for the latest updates on the status of improvements to the water system.
Unplanned Service Interruption – July 10, 2020
There is an unplanned interruption to water supply for customers connected to the Lakeshore Road west summer line while emergency repairs are completed between 6:00 pm to 8:30 pm. Water discoloration and fluctuations in water pressure are possible once service is restored. Residents who notice discoloured water are asked to run a cold water tap for a minimum of one minute or until the water runs clear for 30 seconds, to clear any sediment in household water lines.
Boil Water Advisory
Please note that a precautionary Boil Water Advisory remains in effect for the Long Beach water system. Refer to recommendations below for safe handling and use of water during the advisory. If you have any further questions about safe use of water, please contact the Niagara Regional Public Health Department at 905 688 3762 or 1 800 263 7248.
Start-up of seasonal water service – May 7, 2020
The seasonal water system including the aboveground watermain on Lakeshore Road is in service as of Thursday, May 7. Seasonal customers should run plumbing fixtures at partially open for 1‑2 minutes to push any air out of the system and flush any sediment that has accumulated in the water lines and plumbing. Please report any suspected leaks.
Note that Spring 2020 billing will be sent in June.
System Improvements
» Seasonal watermain on Lakeshore Road west of Augustine Road
Residents are asked to avoid damaging or altering the aboveground watermain along the south side of Lakeshore Road. Please report any issues to Clearford. Customers and impacted landowners will be notified of plans for permanent watermain reconstruction.
» Water Treatment Plant upgrade
Capital improvement work is underway beginning Spring 2020 to renew the drinking water plant building, pumping and treatment equipment. The upgrades will improve plant reliability and address water quality challenges caused by intermittent high turbidity from clay sediment in Lake Erie. Customers will be informed of any planned service interruptions in advance of the work.
Notice to Users
The Long Beach drinking water system is regulated under Ontario Regulation (O.Reg.) 170/03 of the Safe Drinking Water Act, 2002. The Operating Authority has designated a qualified Overall Responsible Operator (ORO) to oversee the management of the system by certified operators under O.Reg. 128/04.
Property owners and water users must inform, consult and follow directions provided by the ORO for the safety of all users of the water system. This includes notifying the Operating Authority of any plans to repair, alter or maintain their water service or system on private property (excluding interior plumbing). Clearford may take action against any party found tampering with the water system without authorization, such as reporting the offence to the Provincial Regulator and collecting damages from the tampering party.
Communications to Customers
April 14, 2020 – Seasonal service plumbing connections >
April 8, 2020 – Seasonal water service start-up >
March 25, 2020 – Progress update and outstanding account balances >
January 6, 2020 – Notice of regulatory requirements affecting users >
October 28, 2019 – Seasonal water service shut-down and update >
June 21, 2019 – Update on the Lakeshore Road action plan >
June 14, 2019 – Implementing Action Plan for aboveground watermain along Lakeshore Road >
May 31, 2019 – Update on water system upgrades >
May 31, 2019 – Action Plan for restoring seasonal water service on Lakeshore Road >
April 23, 2019 – Seasonal water service turn-on >
February 12, 2019 – Water plant upgrade >
October 24, 2018 – Announcement Long Beach water supply >
October 15, 2018 – Notice Boil Water Advisory issued >
Contact Us
Residents are asked to avoid damaging or altering the water system in any way.
Please request any changes to your service, or report any issues with the water system to:
During business hours
Monday-Friday, 9 am to 5 pm
Gillian Dumencu, Manager of Utilities
613 599 6474 x314 or 1 866 231 1104 (toll free)
After hours emergencies
Call 1 800 704 4188 and follow recorded directions
Information about the drinking water system is available upon request per Ontario Regulation 170/03 by email to longbeach@clearford.com.
